You were an excellent partner in every way. You delivered your commitments on time, you provided clear guidance on what you needed from me, why you needed it, and when my communication was not sufficient you asked for clarification.



Blazing a trail to better facilities management.


Managing Expectations

Programmers live in a binary world: software either works or it doesn't.  Does it meet explicit requirements?  Does it pass tests?

Users live in a similar, but importantly different world: software either works as expected, or it doesn't.

Do we really need this much precision?How software handles user expectations is the difference between right software and great software.

The screen cap (right) shows ratings at 10 digits of precision.  Mathematically correct, totally unexpected.

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